USA Shipping & Delivery
All orders are shipped via US Postal, 1st class mail & Priority mail, with delivery confirmation. NO INSURANCE. If you want to purchase insurance for your parcels, please contact us for additional charges. We are not responsible for lost of damaged goods in the mail system. Shipping costs are calculated based on the value of the order as follows:
$1 - $149 : $3.95 shipping
FREE SHIPPING orders over $150.00
INTERNATIONAL SHIPPING & DELIVERY
All international shipments are billed at a flat rate of $15 USD. Larger packages may require additional shipping at our discretion. ALL International parcels are sent via 1st class mail & Priority mail. No tracking or delivery confirmation on International shipments, also no insurance. We will provide a shipping receipt showing your parcel has shipped, but WE ARE NOT responsible for lost parcels. NO REFUNDS for lost International packages, so order at your own risk. We are sorry to have to implement this policy, but it was this, or stop international shipping. Fortunately, very few orders are ever lost so odds are good you will receive your order as expected.
RETURNS & REPLACEMENTS
Returns are accepted within 7 days of the date you receive your order. Returned items must be in their original, unused condition and sent back at your expense. Shipping fees will not be reimbursed. Once we receive your return, we will credit your account or provide you with an exchange.
PRIVACY & SECURITY
We are committed to assuring your privacy and security. This policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services.
ONLINE ACCOUNT REGISTRATION
You may want to register with thegoldennib.com to make shopping faster and easier. For non-registered users, we request account information (email address and password), and billing and shipping information. As a registered customer, you only have to enter your billing and shipping addresses and account information once; they will be securely stored in our database for your future use. Using your username and password you may access your account online at any time to add, delete or modify information.
INFORMATION WE COLLECT
When you shop with us, we obtain information we need to complete your transaction. This may include your name, shipping address, billing address, telephone number, credit/debit card number with expiration date and your email address. Under no circumstances do we ever share, sell or rent your personal information with outside parties.
We use this information to confirm your credit/debit card information and to contact you if we have questions regarding your order. We do not story ANY credit card data on our site.
After you place an order, you will receive an email confirmation that we have received your order. You will receive this email only if you have provided us with your correct email address. We may also need to contact you via email if we have questions regarding your order. Your email information may also be used for future Email Newsletters which will include unsubscribing instructions.
YOUR PRIVACY IS ASSURED
We would like to reiterate that under no circumstances do we ever share, sell or rent your personal information with outside parties, and any newsletter or other communication we may provide to you may be opted out at any time. We appreciate your business and we will go the distance to make sure your information is not compromised.